Project Overview
This solution pulls data from eight different data sources:
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Microsoft Systems Center Operation Manager (SCOM)
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Xymon Monitoring server (main)
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Xymon Monitoring server (intel only)
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HP Systems Insight Manager (SIM)
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SanVisum (IBM SAN Monitoring)
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CA Service Desk
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The clients proprietary Change Control application
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A local database we designed for local monitoring and turnover data
And combines it all into a single pane of glass with links and buttons to remediation and work-flow tools integrated into this
solution, informational windows, scrolling ticker text, and search tools!
The complexity of this solution is almost too much to list here without writing a book...
We have designed tools around this dashboard to do the following:
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Remediate the monitoring alerts from five different monitoring solutions our client has in-house. Alerts generated
can be clicked to pass the alert data into a web form for creating Service Desk tickets and triaging the issue.
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Remediate backup failures which are automatically added to a database we designed to populate one of the windows with
failure data. The window also has a button associated to open a remediation web form where multiple users can edit the
form. The web form also has a search tool which is used by the client as a knowledgebase to search for previous failures
with the same codes or symptoms and see what steps were used to remediate.
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Create tickets for any of the monitoring data, with a web form we designed to populate the monitoring alert data into
the web form data fields to make ticket creation streamlined and containing standardized data.
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Provide turnover data which displays in a window to alert the next shift of remediation or problems that are still
being worked on.
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Tools to search multiple databases for data relating to a server that is in an alert state.
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Displays activity for corporate-wide Major Incidents that require the support team to get involed with remediation efforts.
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Links to other tools and information to make gathering data at-their-fingertips.
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Informational windows that display proactive response activity, group, and specific team member activity.
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A heads-up window with a list of up-coming and recently executed changes (Change Controls) that will require attention
and could assist in troubleshooting should a Change that was made cause problems in the enterprise.
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There are even more functions of this dashboard that we are not listing on this page!
This dashboard was designed for our client to be a very robust tool for server monitoring and Systems Support activity.
All of the windows independently auto-refresh to display current data.
See additional information about case study