Full-blown Monitoring Dashboard Study:

Project Overview

This solution pulls data from eight different data sources:
  • Microsoft Systems Center Operation Manager (SCOM)
  • Xymon Monitoring server (main)
  • Xymon Monitoring server (intel only)
  • HP Systems Insight Manager (SIM)
  • SanVisum (IBM SAN Monitoring)
  • CA Service Desk
  • The clients proprietary Change Control application
  • A local database we designed for local monitoring and turnover data

And combines it all into a single pane of glass with links and buttons to remediation and work-flow tools integrated into this solution, informational windows, scrolling ticker text, and search tools!

The complexity of this solution is almost too much to list here without writing a book...

We have designed tools around this dashboard to do the following:
  • Remediate the monitoring alerts from five different monitoring solutions our client has in-house. Alerts generated can be clicked to pass the alert data into a web form for creating Service Desk tickets and triaging the issue.
  • Remediate backup failures which are automatically added to a database we designed to populate one of the windows with failure data. The window also has a button associated to open a remediation web form where multiple users can edit the form. The web form also has a search tool which is used by the client as a knowledgebase to search for previous failures with the same codes or symptoms and see what steps were used to remediate.
  • Create tickets for any of the monitoring data, with a web form we designed to populate the monitoring alert data into the web form data fields to make ticket creation streamlined and containing standardized data.
  • Provide turnover data which displays in a window to alert the next shift of remediation or problems that are still being worked on.
  • Tools to search multiple databases for data relating to a server that is in an alert state.
  • Displays activity for corporate-wide Major Incidents that require the support team to get involed with remediation efforts.
  • Links to other tools and information to make gathering data at-their-fingertips.
  • Informational windows that display proactive response activity, group, and specific team member activity.
  • A heads-up window with a list of up-coming and recently executed changes (Change Controls) that will require attention and could assist in troubleshooting should a Change that was made cause problems in the enterprise.
  • There are even more functions of this dashboard that we are not listing on this page!

This dashboard was designed for our client to be a very robust tool for server monitoring and Systems Support activity.

All of the windows independently auto-refresh to display current data.

See additional information about case study